Tote Support
Get help with your account, saved Totes, or a connected AI service.
Contact us
Email jbc@justbecauselabs.com with a description of the problem, the steps you took, and the app or service you used.
Include the error message and approximate time it happened. Remove private content from screenshots. Never send passwords, sign-in codes, or access tokens.
Connected AI services
If a service asks you to reconnect Tote, sign in with the Apple or Google account you use in Tote. A connection with read access cannot make changes; grant write access only when you want the service to edit your Totes or lists.
Preview-locked content stays hidden until it is unlocked in Tote. Repeating a request does not remove the lock.
You can disconnect Tote in the connected service's settings. Contact us if you need help revoking a connection.
Guides and policies
Tote help guides explain how to save content. Read our privacy policy for information about data and connected services, or our terms of service.